| ISO 9002
Nexus carpets are manufactured to the internationally recognised ISO 9002 standard.
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The International Standards Organisation (ISO) awards the prestigious ISO 9002 rating only to companies that maintain the
very highest standards in terms of operating efficiency, quality control and safety at every level of the business.
Every Nexus carpet carries the ISO 9002 logo as your assurance
of quality and a mark of our commitment to maintaining the highest standards in the commercial soft floorcovering market.
All Nexus products are covered by the Belgotex Carpets 5-Year Guarantee against latent defects in the manufacturing process.
All claims are assessed according to this guarantee as well as
the Carpet Manufacturers of South Africa (CMSA) Standard
Claims Policy. However, carpets must be maintained and cleaned
in accordance with the written instructions of Belgotex Carpets.
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Carpet care | CMSA Standard Claims Policy
All Nexus products are covered by the Belgotex Carpets 10-Year Limited
Wear Warranty, which states that when installed and maintained as recommended by Belgotex Carpets any Nexus carpet will retain at least 90%
of its pile fibre for ten years.
The Warranty does not cover tears, cuts or burns
or damage
relating to the improper use of or the application of improper
cleaning agents. Incorrect or poor carpet maintenance or lack
of protection under roller castor chairs voids the Warranty.
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If dissatisfied with the performance of the carpet the owner must notify the installer and permit Belgotex Carpets to test the product. Subject to the above restrictions, if the carpet has lost 10% or more of its pile
fibre it will be replaced in the affected room or area
subject to the Carpet Manufacturers of South Africa (CMSA) Standard Claims Policy.
Carpet
care | CMSA Standard Claims Policy
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5 and 10 year certification
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Nexus carpets are an integral part of the Belgotex Carpets Certification
Programme. Under this programme, carpets that have remained consistently popular over the years are awarded certification labels.
This is your guarantee of proven performance in the commercial market as Certification is only granted to outstanding ranges that have continued on the market for more than five or ten years.
Currently certified Nexus ranges:
1. The dealer/installer/contractor must register the claim, with his supplier, recording the nature of the defect and details of the
product before the manufacturer can consider the claim.
2. The manufacturer's customer is responsible for checking all products prior to delivery to this customer for correct style, colour and dye lot.
3. Claims will not be considered on product which has been
installed with visible defects.
4. No claims will be considered for damage to a product as a result of improper application, installation or maintenance.
5. Claims will not be accepted for missing tufts (provided that the product can be repaired to meet the original specification). Pile pressure marks, shading or soiling are also not accepted as manufacturing defect.
6. No claims will be accepted on any product sold as mill seconds and/or on
'voetstoots' basis.
7. No claims (other than latent defects) will be considered unless presented within six months of the date of delivery to the consumer.
8. The manufacturer retains the right to resolve a claim by offering
an allowance or replacing the defective product.
9. Returned products will not be accepted unless authorised in writing by the manufacturer's nominated representatives. Such products must be returned to the factory, adequately packed
within six weeks from date of receipt of the replacement material.
A manufacturer's bale copy must accompany all returns.
10. In the event of a replacement, suitable alternatives may be substituted by the manufacturer due to the unavailability of the original product.
11. No retention of any kind, for a product complaint, may be deducted from payment of an account before the claim has been authorised by the manufacturer. The value of such a deduction
shall not exceed the amount approved by the manufacturer.
12. Claims for products that were damaged or wetted in transit, will only be considered if the delivery note is endorsed to the effect that the wrapping or contents were damaged at the time of delivery.
13. Claims for short length rolls will only be accepted if no cuts
have been taken from the roll.
14. When honouring a claim on a product that has been installed
for some time, there will be a pro rata reduction in compensation
for the period of time which the product has been fitted.
15. All compensation for uplifting and refitting charges will be made
at standard rates agreed upon by CMSA from time to time.
16. Claims will not be accepted where shade/colour/texture
variation has taken place, when more than one dye lot was used
in the same installation.
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